First, you can watch this video to understand the complete order management flow on Redshop.
View Order Details & Customer History When you receive a new order, it appears on the Orders list (usually as "Pending"). Click on any order to see full details.
↓ Customer Info: View the customer's name, phone number, and delivery location.
↓ Fraud Check: Check the customer's order history (Delivered vs. Returned count) to identify if the customer is genuine or a potential fraud risk.
↓ Order Source: Identify where the order came from (Website, Facebook, etc.)
Edit Customer Information If a customer requests to change their phone number or address:
↓ Click on the Edit Profile option inside the order details.
↓ Update the Phone Number, Location, or other tags as needed and save the changes.
Print Invoices You can generate and print invoices directly from the order page.
↓ Choose between A4 size or Thermal size invoices for your packaging.
Process Order Status Move the order through the delivery stages to keep your customer updated:
↓ Accept Order: Click Accept to confirm the order from the "Pending" state.
↓ Ship Order: Click Ship, select your courier partner (e.g., RedX, Steadfast), and confirm moving it to "Shipped".
↓ In Transit: Update the status to In Transit so the customer can track the movement.
↓ Complete Delivery: Once the courier confirms delivery, mark it as Delivered. If the delivery fails, mark it as Returned to update your inventory and records.
By following these steps, you can seamlessly manage orders, track deliveries, and handle returns all from one dashboard.